HOBART develops, manufactures and distributes machines and equipment in the fields of
warewashing and cleaning technology, cooking and food preparation as well as
environmental technology.
Furthermore HOBART offers specific solutions around warewashing: including a in-house
developed hygiene line, perfectly adapted to all HOBART dishwashers, as well as water
purification and water softening appliances.
BRIEF
While most businesses were affected by the lockdown, HOBART took this opportunity to
prepare for their reopening and offer their customers guidance on how to restart and
troubleshoot their equipment when required.
They have narrowed down the most common issues and queries received by their Service
Team when the equipment has been left non operational over a long period of time.
The brief is to provide the answers to most queries in an informative and easy to access
way.
OUTCOME
A series of simple How To videos were created, where a Technical Operations Manager of
HOBART Service walks through a certain process, depending on the topic of the video and
helps resolve an issue their clients might have.
In total a series of five videos was created, which was then sent to their clients prior to
reopening their businesses, as well as made available on HOBART website for easy access
HOBART develops, manufactures and distributes machines and equipment in the fields of
warewashing and cleaning technology, cooking and food preparation as well as
environmental technology.
Furthermore HOBART offers specific solutions around warewashing: including a in-house
developed hygiene line, perfectly adapted to all HOBART dishwashers, as well as water
purification and water softening appliances.
Brief
While most businesses were affected by the lockdown, HOBART took this opportunity to
prepare for their reopening and offer their customers guidance on how to restart and
troubleshoot their equipment when required.
They have narrowed down the most common issues and queries received by their Service
Team when the equipment has been left non operational over a long period of time.
The brief is to provide the answers to most queries in an informative and easy to access
way.
Outcome
A series of simple How To videos were created, where a Technical Operations Manager of
HOBART Service walks through a certain process, depending on the topic of the video and
helps resolve an issue their clients might have.
In total a series of five videos was created, which was then sent to their clients prior to
reopening their businesses, as well as made available on HOBART website for easy access.